Premium Subscription Support

When you buy a Sensei Premium Subscription, you are entitled to Sensei Basic Support.

Additional support plans are available on demand.

BasicBusinessEnterprise
Annual PriceIncluded$899$1999
Hours5x8 (PST) 5x8 (PST) 7x24
Help Center AccessIncluded featureIncluded featureIncluded feature
Response TimeBest Effort8 Hours4 Hours
Number of Cases550Unlimited
Phone AccessFeature not includedFeature not includedIncluded feature

Support for Free Edition

If you need help for anything; there is an active discussion about Sensei on OPNsense forum. Feel free join community and the conversation.

You can also issue bug reports from Gitlab.

With its in-depth coverage, Sensei Documentation is always available for reference.