Premium Subscription Support

When you buy a Sensei Premium Subscription, you are entitled to Sensei Basic Support.

Additional support plans are available on demand.

BasicBusinessEnterprise
Annual PriceIncluded with Premium Subscriptions$899$1999
Hours5x8 (PST) 5x8 (PST) 7x24
Help Center AccessIncluded featureIncluded featureIncluded feature
Response TimeBest Effort8 Hours4 Hours
Number of Cases550Unlimited
Phone AccessFeature not includedFeature not includedIncluded feature

Support for Free Edition

If you want to send a bug report, or even reach out to the team, you can easily do so via “Report Bug” / “Contact Team” options located in the upper right corner of the Sensei User Interface.

Furthermore; there is an active discussion about Sensei on OPNsense forum. Feel free to join the community and conversation.

With its in-depth coverage, Sensei Documentation is always available for reference.