Premium Subscription Support
When you buy a Sensei Premium Subscription, you are entitled to Sensei Basic Support.
Additional support plans are available on demand.
| Basic | Business | Enterprise | |
|---|---|---|---|
| Annual Price | Included with Premium Subscriptions | $899 | $1999 |
| Hours | 5x8 (PST) | 5x8 (PST) | 7x24 |
| Help Center Access |  | | |
| Response Time | Best Effort | 8 Hours | 4 Hours |
| Number of Cases | 5 | 50 | Unlimited |
| Phone Access |  | | |
Support for Free Edition
If you want to send a bug report, or even reach out to the team, you can easily do so via “Report Bug” / “Contact Team” options located in the upper right corner of the Sensei User Interface.
Furthermore; there is an active discussion about Sensei on OPNsense forum. Feel free to join the community and conversation.
With its in-depth coverage, Sensei Documentation is always available for reference.