Premium Subscription Support
When you buy a Sensei Premium Subscription, you are entitled to Sensei Basic Support.
Additional support plans are available on demand.
| Basic | Business | Enterprise | |
|---|---|---|---|
| Annual Price | Included | $899 | $1999 |
| Hours | 5x8 (PST) | 5x8 (PST) | 7x24 |
| Help Center Access |  | | |
| Response Time | Best Effort | 8 Hours | 4 Hours |
| Number of Cases | 5 | 50 | Unlimited |
| Phone Access |  | | |
Support for Free Edition
If you need help for anything; there is an active discussion about Sensei on OPNsense forum. Feel free join community and the conversation.
You can also issue bug reports from Gitlab.
With its in-depth coverage, Sensei Documentation is always available for reference.