Support Plans

When you buy a Sensei Business Subscription, you are entitled to Sensei Basic Support.

Free, Home and SOHO plans do not include Basic Support. Please see below for options.

Additional support plans are available on demand.

Basic Support PlanBusiness Support PlanEnterprise Support Plan
Annual PriceIncluded with Business Subscription$899$1999
Hours5x8 (PST) 5x8 (PST) 7x24
Help Center AccessIncluded featureIncluded featureIncluded feature
Response TimeBest Effort8 Hours4 Hours
Number of Cases550Unlimited
Phone AccessFeature not includedFeature not includedIncluded feature

Support for Free/Home/SOHO

If you want to send a bug report, or even reach out to the team, you can easily do so via “Report Bug” / “Contact Team” options located in the upper right corner of the Sensei User Interface. 

(*) Please be noted that this is provided as a courtesy and does not guarantee any service level performance.

Furthermore; there is an active discussion about Sensei on OPNsense forum. Feel free to join the community and conversation.

With its in-depth coverage, Sensei Documentation is always available for reference.